Policies

1. Privacy Policy

This Privacy Policy relates to customer data processed and stored by Tramore Water Centre CLG trading as “Splashworld”. It includes data captured on our website www.splashworld.ie, our various recording procedures, and a summary of your rights.

Tramore Water Centre CLG is the data controller and is registered with the Data Protection Commission. This Privacy Policy informs customers and users about the collection, use and sharing of personal information that we collect on our websites, on our webapp, and at our centre through the various services we offer. Splashworld is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018. By using our website and our centre’s services, you are consenting to us processing your information in the ways stated here.

What information do we collect and why?

The basis on which we collect and process your data is usually through consent. Sometimes there is a contractual reason such as being able to process a monthly recurring card payment. Occasionally, there may be a legal reason for collecting data, such as for employees or, should you have an accident, we may need to provide details of this to the relevant health and safety authorities. We may also process your data based on our legitimate business interests, for example in order to operate and improve our business.

The information we collect may include any of the following:

Personal details you provide. Information you type into our websites or provide to one of our colleagues such as when you become a member, create your profile, update your member profile, make a booking, sign up for a class or visit our centre. This information may include your personal contact data, fitness-related data which has been obtained in order to create personalised fitness workouts for you, or health related data. We use this to provide you with the services you request, tell you about services you are eligible for, to keep in contact with you, and manage your account and the services we provide.

Information which allows us to recognise you. Such as a unique ID number and photograph that helps us identify you.

Details of your transactions. We collect data for any transactions you carry out through our websites and services, so that we can administer the services you have with us. Please note that we never store your payment card details on our systems.

Sensitive Health Data. We collect any personal health data you provide to us when registering for membership. Splashworld will not disclose your personal data to third parties except in exceptional circumstances, for example, if you suffer an injury or experience a medical difficulty on or in the vicinity of Splashworld. We may ask you for information about your health in order to recommend an appropriate exercise regime.

Payment data. Monthly membership fees are collected by recurring card payment via Stripe. Your card details are processed securely by Stripe and are never stored on our systems. Splashworld does not have access to your full card number. All payment processing is PCI-DSS compliant.

Information about website visits including IP address. We use your IP address to capture information about website visits so we can learn more about how our customers use the website in order to find ways to improve the website and our products and services for your benefit.

Website analytics. This site uses Plausible Analytics, a privacy-focused analytics tool that does not use cookies and does not collect personal data. All analytics data is aggregated and anonymous. We also use Google Search Console to monitor search performance. No data is shared with third parties for advertising purposes.

Customer feedback. We may record customer comments and surveys about how we are performing. We will only do this on the basis of given consent.

Your communications preferences. We keep a record of any permissions and preferences you give us about what types of communication you are happy to receive from us.

Data relating to children. Data recorded on children includes swimming lessons (booking and level information) and teen gym membership information. Children aged under 18 years must have a parent or guardian’s consent before providing personal information to us. We do not wish to collect any personal information without this consent.

How do we store and protect your personal information?

We maintain secure systems to protect your personal information. We respect your wishes about how we contact you, whether by post, telephone, email or text message. We will update your information or preferences promptly when you ask us to. We will respond fully to requests from you to see the information that we hold on you. We will not hold your personal information for longer than is necessary for our legitimate business purposes. We follow strict procedures when storing or handling information that you have given us. Some information is encrypted, such as payment transactions and passwords. We will never sell your personal information to a third party.

Retention Policy

We retain personal information as long as we consider it useful to contact you, or as needed to comply with our legal obligations. Where data is not needed for legal or statutory purposes we will delete this information if you request. See the contacts section to request your data to be deleted.

Services provided by contracted third parties

Splashworld may share information with third-party organisations that provide specific services on our behalf which enhance our products and your experience with us. These organisations act as a Data Processor under our instructions. There is a contract in place with each third party which includes strict terms and conditions to protect your privacy.

LegendWare

We use LegendWare for all of our membership management, swimming lesson bookings, class bookings, and reporting. They act in the capacity of a processor on our behalf. For more information about LegendWare please read their Privacy Notice.

MessageBird

We use MessageBird for some of our SMS communication primarily in regards to our Swim School, urgent notices, and renewal reminders for members. For more information about MessageBird please read their Privacy Notice.

Marketing Partners

Splashworld will never sell your personal information to any third party for marketing or other purposes.

How do we use your information?

We use your information to help us provide and improve our services for you. We may use the information in the following ways: to provide you with any services that you have purchased; to check your identity and eligibility where appropriate; to update our records with any new information you give us; to notify you if we will be unable to provide a service you have booked; to provide marketing communications (if you have given us your permission); for research and analysis so we can develop and improve our services for your benefit; to tailor our communications to you to ensure relevance; to comply with legal requirements; and to safeguard users of our services.

Keeping you updated

There are certain communications we need to send to you so we can provide our services. We call these service communications and include for example notices about your payments, change of password, registration confirmations, appointment reminders and waiting list announcements.

We may from time to time contact you about our services or products we think you might find interesting by email, by post, telephone or SMS, but only if you have given us your permission to do so.

If you do not want us to contact you other than for service emails, let us know when you next visit us or contact us using the details below. You may also opt-out of email or any other communications by contacting the Data Protection Officer at [email protected].

Accuracy of data

We will always try to ensure the data we hold about you is accurate and relevant. If you believe the information we hold about you is out of date or incorrect, please tell a member of staff or see the contacting us section below. You will need a form of identification to request any changes.

Seeing your data: Subject Access Request

The Data Protection Acts and the General Data Protection Regulation give you the right to know what personal information we hold about you. This is called a Subject Access Request. Requests are normally free of charge. You can use our Subject Access Request Form (PDF) and return it to reception or email it to [email protected]. Using the form is optional; you can also make your request by email, letter or verbally. We will respond without undue delay and normally within one month.

Removing your data

If you no longer use our services and products and wish us to delete your personal data, we will do this if there are no legal or statutory regulations requiring us to keep this information. Please write to the Data Controller.

Restricting processing

You can contact us using the details below to restrict the processing of your data including some processing we do under legitimate business interests.

Complaints about how we manage your data

If you are not happy about the way we manage your data, please contact us as quickly as possible. You may also write to the Data Controller who will investigate your complaint and get back to you as soon as possible.

Data Protection Commission

The Data Protection Commission is the national independent authority responsible for upholding the fundamental right of individuals to have their personal data protected. Individuals who feel their rights are being infringed can complain to the Commissioner, who will investigate the matter and take whatever steps may be necessary to resolve it. More info: www.dataprotection.ie

Links to other websites

Our websites may contain links to and from external websites, advertisers and affiliates. If you follow a link to other sites please note that these will be governed by their own privacy policies. We cannot accept liability for data use on those websites.

Changes to this privacy policy

This policy may be updated from time to time. If you have any questions or comments about our Privacy Policy or how we use your personal information please contact us at [email protected].

2. CCTV Policy

Introduction

The purpose of this policy is to regulate the use of Closed Circuit Television (CCTV) and its associated technology when monitoring both the internal and external environs of Splashworld premises under the remit of Tramore Water Centre CLG. A copy of this CCTV Policy will be made available on the www.splashworld.ie website, provided to all Splashworld staff, customers and members, and a copy will be provided to visitors on request.

Scope

This policy applies to all personnel in and visitors to Splashworld, Railway Square, Tramore, Co. Waterford. It relates directly to the location and use of CCTV, and the monitoring, recording and subsequent use of such recorded material.

This policy prohibits CCTV monitoring based on the characteristics and classifications contained in equality and other related legislation (e.g. race, gender, sexual orientation, national origin, disability). Furthermore, CCTV monitoring is limited to uses that do not violate the reasonable expectation to privacy as defined by law.

The CCTV cameras will be used to:

• Protect the Splashworld buildings and assets, both during and outside of operational hours (the system operates 24 hours a day, every day)
• Promote the health and safety of personnel and visitors
• Support An Garda Síochána in deterring and detecting crime
• Assist in identifying, apprehending and prosecuting offenders

The personal data recorded and stored by the CCTV system will be used only for the purposes outlined in this policy document. Collection, storage and use of CCTV footage shall be in compliance with Data Protection legislation.

Data Controller

The data controller in respect of images recorded and stored by the CCTV system is Splashworld (Tramore Water Centre CLG). The data processor is also Splashworld. The manager and data protection officer is responsible for monitoring the implementation and compliance of the CCTV policy within Splashworld.

Fair Obtaining

The fair obtaining principles inherent in the Data Protection Acts require that those people whose images may be captured on camera are so informed. Accordingly, the Splashworld Data Protection Officer will provide a copy of this CCTV Policy to staff, customers, and on request, to visitors to Splashworld. Adequate signage will be placed at each location in which CCTV cameras are situated to indicate that CCTV is in operation.

Location of Cameras

30 cameras record activity across the premises, covering communal, public and operational areas as follows:

• external cameras at the front entrance and steps, the car park and car-park steps, the yard, the bins and back-exit areas, and external emergency exits;
• reception cameras covering the reception desk, lobby and entrance/turnstile points;
• pool-hall cameras covering the pool and feature areas (bubble pool, flume and slides), the toddler and bridge area, the pool viewing area, the steam-room approach and the plant-room entrance;
• changing-hall cameras covering entrance points, circulation routes and locker areas. The wet and shower areas of the changing hall are monitored on health-and-safety grounds, as these floors carry a high risk of slips and falls and coverage allows staff to respond promptly to accidents; these cameras cover circulation and floor space only and are not directed into individual changing cubicles;
• gym cameras covering the entrance, stairwell access and the main gym floor;
• studio cameras facing the entrance doors;
• circulation cameras on the stairwells, including the back stairs, and the landing over the office.

No CCTV cameras are located in the toilets, and no camera is directed into any individual changing cubicle.

Operation of the System

The recording system comprises two Dahua digital video recorders (models DH-XVR5232AN-I3 and DH-XVR5232F801), which records video data over TCP/IP networks. The system can only be accessed by authorised personnel from Splashworld and DFS Security (installers of the system). A Service Level Agreement has been put in place between Splashworld and DFS which details the terms of the contract including confidentiality agreements, data security, and disclosure.

The system is housed in the manager’s office on the first floor. The system can be accessed remotely using a unique password only available to the manager and DFS. Access by DFS is only by request of Splashworld and must be logged.

Data Protection, Storage and Retention

The data captured from the CCTV cameras is securely stored as electronic data in the manager’s office on the first floor. Typically, this data is recorded on a loop and will be retained for a maximum of 24 days. It will be overwritten after that period.

However, data may be retained for longer periods where in the opinion of Splashworld the events captured may give rise to court proceedings. The manager’s office is a restricted area. Unauthorised access to that area will not be permitted at any time.

Access to the data is restricted to authorised personnel. The area is swipe card secured. The storage devices are password protected. Unauthorised access will be viewed as a data breach. In such an event, the Splashworld Data Breach Management Policy and Procedure must be followed.

Access Requests

Access to the CCTV system and stored images will be restricted to authorised personnel only. In relevant circumstances, CCTV footage may be accessed by An Garda Síochána, data subjects, legal representatives, courts, or Splashworld’s insurance company, in accordance with the procedures set out in this policy.

Any person whose image has been recorded has a right to be given a copy of the information recorded, provided an exemption does not apply. Requests must be made in writing using the Data Access Request Form, with sufficient information to identify the footage requested (e.g. date, time, location). There is no fee for your first request. Requests will be responded to within 30 days.

Providing CCTV Images to An Garda Síochána

Requests for CCTV footage by An Garda Síochána should be granted only when a formal written request is provided stating that a criminal investigation is underway. In urgent cases, a verbal request may be sufficient, provided it is followed up in writing. All requests will be logged.

Review of this Policy

This policy will be reviewed and updated regularly to take into account changing Data Protection legislation or guidelines.

3. Child Safeguarding Statement

Nature of Service: Splashworld is a community-based not-for-profit aquatic and leisure facility providing recreational and leisure activities for all ages. We are committed to safeguarding children and young people and ensuring they are protected from harm while using our services.

Principles to Safeguard Children

We are committed to the following principles of best practice in child protection and welfare:

• The welfare of children is paramount
• All children, regardless of age, disability, gender, racial heritage, religious belief, sexual orientation or identity, have the right to equal protection from harm
• Working in partnership with children, their parents/guardians and other agencies is essential in promoting children’s welfare
• All concerns and allegations of abuse will be taken seriously and responded to swiftly and appropriately

Services Provided to Children

Our services for children include:

• Swimming lessons for individuals (babies through to adults)
• School swimming programmes
• Public swim sessions including wave pool and flumes
• Private hire for swimming clubs and community groups
• Supervised Teen Gym access for teenagers aged 14 and 15.
• Fitness classes (where age-appropriate)

Risk Assessment

We have carried out an assessment of any potential for harm to a child while availing of our services. Below is a summary of the areas of risk identified and the procedures in place to manage these risks:

Types of Abuse

In line with Children First: National Guidance for the Protection and Welfare of Children (2017), we recognise the following categories of abuse:

• Physical Abuse: When someone deliberately hurts a child physically or puts them at risk of being physically hurt
• Emotional Abuse: The persistent emotional maltreatment of a child, including rejection, isolation, or inappropriate expectations
• Sexual Abuse: When a child is used by another person for sexual gratification or arousal, or for the gratification of others
• Neglect: An omission where the child suffers significant harm or impairment of development by being deprived of food, clothing, warmth, hygiene, supervision, safety or medical care

Bullying, while not defined as abuse under the Children First Act, can negatively impact a child’s wellbeing and will be addressed through our Code of Conduct and reported to parents/guardians.

Procedures

Our Child Safeguarding Statement has been developed in line with requirements under the Children First Act 2015, Children First: National Guidance for the Protection and Welfare of Children (2017), and Tusla’s Child Safeguarding: A Guide for Policy, Procedure and Practice.

In addition to the procedures outlined in our risk assessment above, we have the following procedures in place:

• Procedure for the management of allegations of abuse or misconduct against workers/volunteers
• Procedure for the safe recruitment and selection of workers and volunteers, including Garda vetting
• Procedure for provision of and access to child safeguarding training and information
• Procedure for reporting child protection or welfare concerns to Tusla
• Procedure for maintaining a list of mandated persons
• Procedure for appointing a Relevant Person
• Codes of behaviour for staff, children, and parents/guardians

Full copies of all procedures are available upon request from reception or from the Designated Liaison Person.

Designated Liaison Person (DLP)

The Designated Liaison Person is responsible for ensuring that the standard reporting procedures are followed and that child protection and welfare concerns are referred to Tusla and/or An Garda Síochána as appropriate.

Relevant Person

The Relevant Person is the first point of contact in respect of this Child Safeguarding Statement:

Mandated Persons

Certain staff members are Mandated Persons under the Children First Act 2015 and have specific legal obligations to report concerns of harm to Tusla. Mandated Persons at Splashworld include managers, swim teachers, lifeguards, and fitness instructors who work with children. A list of Mandated Persons is maintained and available on request.

Child Admission Policy

• Children aged 10 years and under must be accompanied by an adult over 18 years at all times in the water (not just in the viewing area). The accompanying adult must wear appropriate swimwear.
• For children under 6 years of age, there must be a ratio of 1 adult to every 2 children in the water.
• Children aged 10–15 years may swim without an adult in the water, however a responsible adult must remain on the premises at all times.
• Swimmers aged 16 years and over may use the facility independently.
• School tours, group bookings, and swimming lesson groups with children under 10 years may use the pool without a parent/guardian in the water, subject to the appropriate instructor/lifeguard supervision ratios.
• Children under 6 years are not permitted to use the flumes.
• Minimum age for gym access is 14 years. The main gym is for members aged 16 and over. Teenagers aged 14 and 15 may use the gym only through our supervised Teen Gym programme, with a registration form signed by a parent or guardian, photo ID and an induction.

Training and Vetting

• All staff have been Garda vetted in accordance with the National Vetting Bureau (Children and Vulnerable Persons) Acts 2012–2016
• All staff have completed Child Safeguarding training (Tusla e-learning and/or Sport Ireland Safeguarding courses)
• Refresher training is provided on an ongoing basis

Reporting a Concern

If you have a concern about the welfare or protection of a child at Splashworld:

1. Speak to the Designated Liaison Person (Leah Murphy) or Deputy DLP (Ryan Murray) immediately, or ask at reception
2. If the DLP is not available, you may contact Tusla directly (see below)
3. In an emergency where a child is at immediate risk, contact An Garda Síochána

External Contact Information

Implementation and Review

We recognise that implementation is an ongoing process. Our service is committed to the implementation of this Child Safeguarding Statement and the procedures that support our intention to keep children safe from harm while availing of our services.

This Child Safeguarding Statement will be reviewed annually, or sooner if there is a material change in any matter to which the statement refers.

4. Pool Safety Rules

These rules are designed to ensure the safety and enjoyment of all swimmers. All pool users must follow the directions of lifeguards at all times. Failure to comply may result in being asked to leave the facility.

Supervision Requirements

• Children under 10 years must be accompanied by an adult over 18 years in the water at all times (not just in the viewing area). The accompanying adult must wear swimwear.
• For children under 6 years, there must be a ratio of 1 adult to every 2 children in the water.
• Children aged 10–15 years may swim without an adult in the water, but a responsible adult must remain on the premises.
• Swimmers aged 16+ may use the facility independently.
• Babies and toddlers who are not toilet trained must wear swim nappies (available at reception).

Prohibited Activities

• No photography or video recording anywhere in the facility (child protection policy)
• No jumping or diving into the pool
• No climbing on walls, rocks, or poolside structures
• No running on the poolside
• No outdoor shoes on poolside: flip-flops or pool shoes only
• No alcohol: entry will be refused to anyone under the influence of alcohol or drugs
• No smoking anywhere in the complex
• No food or glass in the pool area

General Conduct

• Shower before entering the pool (mandatory: this includes after using the gym)
• Remove jewellery before swimming (risk of injury and equipment damage)
• Goggles are permitted: spectacles are worn at your own risk
• Only Splashworld-approved inflatables and toys are permitted: check with staff. Seatless rings are not permitted.
• Report all injuries to a lifeguard immediately
• Be aware of pool depths: shallow and deep ends are marked
• Obey all directions from lifeguards

Swimwear Policy

Permitted Swimwear

• Purpose-made swimwear constructed from nylon, Lycra, spandex, or polyester blends
• Swimming costumes, swimsuits, bikinis
• Swimming trunks or jammers (fitted swim shorts)
• Rash vests/swim shirts made from quick-dry synthetic materials
• Wetsuits and triathlon suits
• Swimming hats must be worn (available for purchase at reception)

Modest & Religious Swimwear

Splashworld welcomes swimmers of all backgrounds. The following modest swimwear options are permitted:

• Burkinis (full-coverage swimwear) made from approved synthetic materials
• Modest swimwear including full-length swim leggings and long-sleeve tops
• Swim hijabs made from quick-dry synthetic fabric
• All modest swimwear must be made from synthetic, quick-dry, chlorine-resistant fabrics

Not Permitted

• Cotton clothing (t-shirts, shorts, leggings): cotton absorbs water, becomes heavy, and sheds fibres that clog filters
• Regular underwear worn under or instead of swimwear
• Denim or jeans of any kind
• Casual/street shorts (board shorts are acceptable only if made from quick-dry synthetic material)
• Cut-off clothing or clothing with zips, buckles, or rivets that could cause injury
• Any clothing that has been worn as street clothes before entering the pool

Wave Machine Rules

The wave machine operates at scheduled times throughout the day. Please observe the following:

1. A bell will sound before the waves begin
2. Stay behind the ropes at all times during wave sessions
3. Keep clear of the walls
4. Obey all directions from lifeguards
5. Young children and weak swimmers must be closely supervised during waves
6. A bell will signal the end of the wave session

Water Flume Rules

For your safety, please observe the following rules when using the water flumes:

Before Using the Flume

• Walk (do not run) up the steps
• Wait at the top until the previous rider has left the splash pool area below
• A lifeguard will tell you when it is safe to go
• No armbands are allowed on the flumes

Going Down the Flume

• One person at a time on the slide
• Go feet first only
• Keep your back to the slide
• Children must not be carried on the slide: no tandem riding

At the Bottom

• Exit the splash pool quickly
• Keep clear of the flume exit area

Health Restrictions

Do not use the flumes if you are pregnant or have a heart condition.

Changing Facilities & Lockers

• Do not leave belongings unattended in changing cubicles
• Lockers must be used for all personal belongings
• Bring a €1 coin to operate the locker system (refundable)
• Splashworld accepts no responsibility for items left in cubicles or unsecured lockers

Enforcement

These rules exist to protect all swimmers. Failure to comply may result in being asked to leave the pool area. Repeat or serious violations may result in membership suspension or facility ban. All decisions by management are final.

5. Membership Code of Conduct

Health & Safety

1. Drinks must be contained in closed vessels: no glass allowed.
2. Chewing gum is not permitted within the gym or pool area.
3. Alcohol is not permitted on the premises.
4. Lockers are provided for all personal belongings.
5. Equipment must not be moved, modified or used incorrectly.
6. Equipment should be replaced after use.
7. Mobile phones are not permitted for calls or texting while using equipment.

Respect for Others

1. Users are asked to bring a towel.
2. Users must wipe equipment after use.
3. Users should limit cardiovascular work to 20 minutes if people are waiting.
4. Users must not hog equipment.
5. Users should not shout, use foul or abusive language.
6. Lockers must be cleared on leaving.

Inappropriate Behaviour

Any illegal, threatening, abusive or unsafe behaviour will result in immediate expulsion and may be reported to An Garda Síochána.

Personal Cleanliness & Attire

1. High standards of personal hygiene must be maintained.
2. Footwear and clothing must be clean.
3. Appropriate exercise clothing must be worn.
4. Appropriate attire must be worn when using sauna, steam room and pool.

Respect for the Facilities & Service

1. Users should be in possession of swipe cards at all times.
2. Tailgating is not permitted.
3. Litter must be placed in bins.
4. Damage should be reported.
5. Repairs must not be attempted by users.
6. Issues must be addressed to the Manager.

6. Membership Terms

1. All memberships are non-refundable. Transfers may occur at management discretion with a fee (€15).
2. Splashworld reserves the right to refuse membership.
3. All times and prices are subject to change.
4. Memberships may be frozen subject to conditions.
5. 12-month couples membership includes 3 children free (pool only).
6. Couples must be over 18.
7. Students must be enrolled in full-time education.
8. Membership starts immediately unless deferred.
9. Monthly recurring payments continue until cancelled with 7 days’ notice.
10. 14-day cooling-off period applies.
11. Subsequent monthly fees are non-refundable.

7. Cookie Policy

This Cookie Policy explains how Splashworld (Tramore Water Centre Group CLG) uses cookies and similar technologies on splashworld.ie.

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site work properly and can provide information to the site owner about how the site is being used.

Cookies we use

Essential cookies. These are required for the website to function correctly. They include session cookies that keep you logged in, shopping cart functionality, and form submission tokens. These cannot be disabled without breaking core site features.

Functional cookies. These remember choices you make (such as cookie consent preferences) to provide a more personalised experience. They do not track you across other websites.

Payment processing cookies. When you make a payment through our website (e.g. gift vouchers via Stripe), Stripe may set cookies necessary to process the transaction securely. These are governed by Stripe’s Privacy Policy.

Booking system cookies. When you click through to our booking system (Legend Online Services), that platform may set its own cookies. These are governed by Legend’s own privacy and cookie policies.

Analytics

This website uses Plausible Analytics, a lightweight, privacy-focused analytics tool. Plausible does not use cookies, does not collect personal data, and does not track visitors across websites. All data is aggregated and anonymous. No consent is required for Plausible under GDPR as it does not process personal data. We also use Google Search Console to monitor how the site appears in search results.

Third-party cookies

We do not serve advertising on this website. We do not allow third parties to place tracking cookies for advertising purposes. The only third-party cookies that may be set are those from payment processors (Stripe) and our booking system (Legend Online Services) when you interact with those services.

Managing cookies

You can control and delete cookies through your browser settings. Disabling essential cookies may affect the functionality of this website. For information on managing cookies in your browser, visit www.aboutcookies.org.

Last updated: March 2026

8. Website Terms of Use

These terms govern your use of the Splashworld website at splashworld.ie. By using this website, you agree to these terms. If you do not agree, please do not use the website.

About us

This website is operated by Tramore Water Centre Group CLG, trading as Splashworld. We are a company limited by guarantee registered in Ireland. Our registered address is Railway Square, Tramore, Co. Waterford, X91 P8EW.

Website content

We make every effort to ensure the information on this website is accurate and up to date. However, we do not guarantee the completeness or accuracy of the content. Timetables, prices, opening hours, and availability are subject to change without notice. The most up-to-date information is always available at reception or by calling 051 390176.

Bookings and payments

Online bookings are processed through Legend Online Services. Online payments for gift vouchers and other services are processed securely through Stripe. By making a booking or payment through our website, you also agree to the terms and conditions of these third-party service providers.

Intellectual property

All content on this website, including text, images, graphics, logos, and design, is the property of Tramore Water Centre Group CLG or used with permission. You may not reproduce, distribute, or use any content from this website without our written consent, except for personal, non-commercial use.

External links

This website may contain links to external websites. We are not responsible for the content, privacy practices, or availability of external sites. Links do not imply endorsement.

Limitation of liability

To the fullest extent permitted by Irish law, Splashworld accepts no liability for any loss or damage arising from the use of this website, including but not limited to loss of data, interruption of service, or errors in content. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud.

Governing law

These terms are governed by the laws of the Republic of Ireland. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the Irish courts.

Changes to these terms

We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the updated terms.

Last updated: March 2026

9. Refund Policy

This policy sets out the refund terms for services provided by Splashworld (Tramore Water Centre Group CLG).

Memberships

Monthly memberships. A 14-day cooling-off period applies from the date of sign-up, during which you may cancel for a full refund. After this period, monthly recurring payments continue until cancelled with a minimum of 7 days’ notice before your next billing date. Subsequent monthly fees already charged are non-refundable.

Upfront memberships (6-month and 12-month). A 14-day cooling-off period applies. After this period, upfront membership payments are non-refundable. In exceptional circumstances (such as a medical condition supported by documentation), management may consider a partial refund or membership freeze at their discretion.

Membership transfers. Memberships may be transferred to another person at management’s discretion, subject to a €15 administration fee.

Swimming lessons

Swimming lesson term fees are non-refundable once the term has commenced. If your child is unable to attend, please contact reception to discuss options such as a credit toward the next term. Refunds may be considered in exceptional circumstances at management’s discretion.

Pay-as-you-go sessions

Pre-booked pay-as-you-go sessions (public swims, lane swims, gym sessions, fitness classes) may be cancelled and refunded if cancelled more than 24 hours in advance. Cancellations made with less than 24 hours’ notice are not eligible for a refund. Instead, a ticket transfer will be issued, which can be used to rebook an alternative session within 12 months. To rebook, please contact reception on 051 390176.

Gift vouchers

Gift vouchers are non-refundable but are transferable. See our Gift Voucher Terms below for full details.

Events and camps

Fees for events such as the Easter Swim Camp are non-refundable once the event has commenced. Cancellations made before the event starts may be eligible for a refund or credit at management’s discretion.

Group bookings and school tours

A €50 deposit is required to secure a group booking. This deposit is non-refundable if cancelled with less than 7 days’ notice. Cancellations with 7 or more days’ notice will receive a full deposit refund or an alternative date.

How to request a refund

To request a refund, please contact reception on 051 390176 or email [email protected]. All refund requests are assessed on a case-by-case basis. This policy does not affect your statutory rights under Irish and EU consumer protection law.

Last updated: March 2026

10. Gift Voucher Terms & Conditions

These terms apply to all gift vouchers purchased from Splashworld (Tramore Water Centre Group CLG), whether purchased online, by phone, or at reception.

Validity

Gift vouchers are valid for 5 years from the date of purchase, in accordance with the Consumer Rights Act 2022. The expiry date is printed on the voucher.

Redemption

Gift vouchers may be redeemed against any Splashworld service including public swim sessions, lane swims, gym sessions, fitness classes, swimming lessons, memberships, and merchandise. Vouchers must be presented at reception at the time of use. Online redemption is not currently available.

Refunds and exchanges

Gift vouchers are non-refundable. If a voucher is used for a purchase of lesser value, the remaining balance will be noted on the voucher for future use. Gift vouchers cannot be exchanged for cash.

Transferability

Gift vouchers are transferable and may be used by anyone presenting the voucher. Splashworld is not responsible for lost, stolen, or damaged vouchers. Replacement vouchers will not be issued without proof of purchase.

Payment

Gift vouchers purchased online are paid for securely via Stripe. All transactions are processed in Euro (€). You will receive your voucher by email once payment is confirmed.

General

Splashworld reserves the right to refuse a voucher that appears to have been altered, copied, or obtained fraudulently. These terms are governed by the laws of the Republic of Ireland.

Last updated: March 2026

11. Accessibility Statement

Splashworld is committed to making our website and our facilities accessible to everyone, regardless of ability or disability.

Website accessibility

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This website has been designed with accessibility in mind, including:

• Keyboard navigation support throughout
• Skip-to-content link for screen reader users
• Descriptive alt text on all images
• Sufficient colour contrast between text and backgrounds
• Responsive design that works across devices and screen sizes
• Reduced motion support for users who prefer minimal animation
• Clear heading hierarchy for screen reader navigation
• Properly labelled form fields

Facility accessibility

Splashworld’s facilities are designed to be welcoming and accessible to all visitors:

• Step-free access throughout the building
• Accessible changing facilities including four dedicated accessible cubicles and 2 shower rooms
• Disability swimming sessions run in partnership with community organisations
• Trained staff available to assist visitors with additional needs

Known issues

We are aware that some older content or third-party elements (such as our booking platform and payment processor) may not fully meet WCAG 2.1 AA standards. We are working to improve these areas and welcome feedback on any accessibility barriers you encounter.

Feedback

If you experience any difficulty accessing our website or our facilities, or if you have suggestions for improvement, please contact us:

• Phone: 051 390176
• Email: [email protected]
• In person: Reception, Splashworld, Railway Square, Tramore, Co. Waterford

We aim to respond to accessibility feedback within 5 working days.

Last updated: March 2026