FAQs

Centre Hours:

• Monday: 06:00 – 21:45
• Tuesday–Thursday: 06:15 – 21:45
• Friday: 06:00 – 21:15
• Saturday: 08:00 – 19:00
• Sunday: 08:00 – 18:00

Gym Hours:

• Monday: 06:00 – 21:30
• Tuesday–Thursday: 06:15 – 21:30
• Friday: 06:00 – 21:00
• Saturday: 08:00 – 19:00
• Sunday: 08:00 – 18:00

Important: Centre opening hours are not continuous Public Swim times. Check the dated timetable before travelling.

We close every year from 24–27 December inclusive and on New Year’s Day.

Splashworld is located at Railway Square, Tramore, Co. Waterford: just steps from Tramore’s iconic beach.

Phone: 051 390176
Email: [email protected]

Yes, free parking is available for all visitors directly outside the centre.

Public Swim: Yes, pre-booking is essential. Our sessions are capacity-managed to give everyone a more enjoyable experience, less queueing, more space in the pool, and smoother changing facilities. While Splashworld’s maximum capacity is 250, we deliberately operate many public sessions below this level for comfort and safety. Book online via our booking portal or the Splashworld app.

Gym: No booking is needed for members; swipe at the gym door during gym opening hours.

Lane swim: Members can arrive without booking during scheduled lane times. Non-members can pay at reception, subject to availability. Always check the current lane timetable before travelling.

Swimming Lessons: These run on a termly basis. Apply through our website and we’ll contact you when spaces become available.

Please arrive at least 10 minutes before your session start time. This allows time to check in at reception and get changed before your session begins.

Public swim sessions are typically 60 minutes or 90 minutes depending on the session type. Lane swim sessions are 60 minutes.

Yes, lockers are provided in the changing village. You’ll need a €1 coin which is returnable after use.

Yes, we have modern cubicles suitable for families in our recently refurbished changing village. These are allocated on a first-come, first-served basis.

Public swims: You can book up to 14 days in advance.

Fitness classes: You can book up to 3 days in advance, and as late as 2 hours before the class starts.

Our timetable is updated weekly, and while most sessions stay consistent during school term, school holidays (Easter, summer, midterms) bring bigger changes: so always check ahead and book early.

Please cancel at least 24 hours in advance if you can’t attend. This frees up your space for someone on the transfer list (waiting list).

When a session is full, others can join the transfer list. If you cancel in time, the next person is automatically offered your spot.

Fitness classes must be cancelled more than 2 hours before the start time. Cancelling inside the 2-hour window, or not turning up at all, results in a strike. Once we are within two hours there is no realistic way to offer the space to someone else. Three strikes temporarily pauses your booking privileges.

Strikes are applied automatically if no swipe is recorded within 60 minutes of your booked time, even if you did attend. This occasionally happens if the turnstile is not working or you were signed in manually at reception.

Contact reception on 051 390176 or email [email protected] and we will clear it. Always scan at the gym door to be safe.

Our pool water is heated to approximately 29.5°C, with the air temperature maintained at around 30°C. This is comfortable for swimmers of all ages including babies and young children, and warmer than many standard swimming pools.

Splashworld features:

• Wave machine: creates ocean-like waves at scheduled times
• Indoor water slide (Big Flume): height restrictions apply
• Splash Slide: suitable for all ages
• Bubble pool / Spa pool
• Roaring rapids / Lazy river
• Baby pool: shallow area for toddlers
• Water cannons and geysers
• 25-metre main pool with extended shallow area

The wave machine runs at scheduled intervals during public swim sessions:

• A warning bell sounds before the waves begin
• Stay behind the ropes at all times during wave sessions
• Keep clear of the walls
• A bell will signal the end of the wave session
• After the final wave, please exit the pool promptly to allow for the next session

Young children and weak swimmers must be closely supervised during waves.

For everyone’s safety and enjoyment:

• Shower before entering the pool (mandatory)
• No jumping or diving into the pool
• No running on the poolside
• Remove jewellery before swimming
• No chewing gum in the pool or gym areas
• No food or glass in the pool area
• No outdoor shoes on poolside
• Obey all directions from lifeguards

Full pool rules are available on our policies page.

Our pool water is continuously filtered through sand filters and treated with chlorine to maintain the highest hygiene standards. Water quality is monitored throughout the day by our trained staff. We operate under the National Quality Standard (NQS) framework.

Yes, we have sauna and steam room facilities. The sauna and steam room are for ages 16 and over. Please shower before entering. These areas are closed during school group sessions. If the sauna is unavailable, it will be marked as “Sauna Off” on the timetable.

Big Flume (Main Slide):

• Minimum age: 6 years: children under 6 are NOT permitted
• One person at a time
• Go feet first, on your back
• No carrying children: no tandem riding
• No armbands on the flume
• Wait for lifeguard signal before going down
• Exit the splash pool quickly after landing

Splash Slide: Suitable for all ages. Younger children should be supervised.

No. For safety reasons, pregnant women should not use the water slides. However, you can enjoy the wave pool, lazy river, and shallow areas of the pool.

If you have a heart condition or back problems, you should not use the flumes. Please check with your doctor if you’re unsure.

Seatless swimming rings are not permitted. Only Splashworld-approved inflatables and toys are allowed, please check with staff before bringing your own. Armbands are permitted in the pool but not on the slides.

• A warning bell will sound before waves begin
• Stay behind the ropes at all times during wave sessions
• Keep clear of the walls
• Obey all directions from lifeguards
• Young children and weak swimmers must be closely supervised
• A bell will signal the end of the wave session

Our supervision rules are in place for safety:

The accompanying adult must wear appropriate swimwear and be in the water, viewing from the gallery is not sufficient for children under 10.

No, children under 2 are free to enter. However, they must wear a swim nappy (available at reception for €2.50 or can be added to your online booking).

Children under 6 years are NOT permitted to use the main flume. Children aged 6 and over can use the flumes independently, following all safety rules.

Yes. School tours, group bookings, and swimming lesson groups with children under 10 may use the pool without a parent/guardian in the water, subject to appropriate instructor/lifeguard supervision ratios being met.

Yes, swim caps are mandatory for all swimmers. This is for hygiene purposes and to protect our filtration systems. Swim caps can be purchased at reception for €2.50 or added to your online booking.

Permitted:

• Purpose-made swimwear (nylon, Lycra, spandex, polyester blends)
• Swimming costumes, swimsuits, bikinis
• Swimming trunks or jammers (fitted swim shorts)
• Rash vests/swim shirts (quick-dry synthetic)
• Wetsuits and triathlon suits
• Burkinis and modest swimwear (quick-dry synthetic materials)
• Swim hijabs (quick-dry synthetic)

NOT Permitted:

• Cotton t-shirts, shorts, or leggings
• Regular underwear
• Denim or jeans
• Street clothes that have been worn before entering
• Clothing with zips, buckles, or rivets that could cause injury

Cotton absorbs large amounts of water, becomes heavy, and sheds fibres that clog our filtration systems. All swimwear must be made from quick-dry synthetic materials.

Yes, reception sells:

• Swim caps (€2.50)
• Swim nappies (€2.50)
• Goggles
• Armbands
• Swim costumes and trunks
• Much much more

Please note: No refunds on swimwear.

• Swimwear (synthetic, quick-dry material)
• Swim cap (mandatory: buy at reception if needed)
• €1 coin for locker (returned after use)
• Towel (please bring your own)
• Water bottle: we have free refill stations in the gym and pool changing area
• Swim nappy for babies/toddlers not toilet trained
• Flip-flops or pool shoes (recommended for wet surfaces)

You can book through:

• Online booking portal: Book online
• Splashworld App: Download free from App Store or Google Play
• Phone: 051 390176
• Reception: Visit us in person

We offer a range of memberships including:

• Monthly rolling memberships: Single €45/month, Family (2 adults) €78/month
• 6 & 12-month upfront memberships
• Student memberships (full-time students)
• 60+ memberships
• Pool-only memberships

Memberships include unlimited gym sessions, public swims, lane swims, fitness classes, and more. Children under 16 swim free during public sessions (varies by membership type).

View full pricing at splashworld.ie/upfront-membership

60-minute sessions:

• Adult: €11.00
• Child (under 18): €9.00
• Toddler (under 2): Free
• Family tickets available from €20

90-minute sessions:

• Adult: €14.50
• Child: €12.00

Other options:

• Lane Swim: €8.50
• Parent & Toddler Swim: €8.50
• Aqua Aerobics: €7.50–€8.50
• Gym Drop-in: €12.00

Book at our booking portal

Monthly memberships can be frozen in certain circumstances, such as injury or a medical issue. Please contact reception to discuss. Pay-in-full memberships cannot be frozen or paused, though in exceptional circumstances supported by documentation, management may consider an alternative. Memberships may be transferred at management’s discretion, subject to a €15 administration fee.

You can view your membership info: including start/renewal dates and agreement type, through our member portal or the Splashworld app.

If it’s your first time logging in, tap “Forgot Password” to reset. If that doesn’t work, your online account may not be active yet, email [email protected] and we’ll get it sorted.

No, all memberships are non-refundable. However, there is a 14-day cooling-off period from the date of purchase. Transfers may be permitted at management discretion with a €15 transfer fee.

Monthly recurring payments continue until cancelled 7 days’ notice. Please email [email protected] to cancel or pause your membership.

Yes! The Splashworld app makes managing your membership easy:

• Book and cancel classes or swims
• View live schedules
• Swipe in with your phone (no card needed)
• Check your membership info
• Access your child’s swim lesson portal (if enrolled)

Download free:

• iPhone: App Store
• Android: Google Play

You can collect a physical swipe card at reception. Alternatively, use the Splashworld app to swipe in using a barcode on your phone. Remember to always scan at the gym door to mark your attendance.

Yes! We offer swimming lessons for all ages and abilities, from preschool (age 3+) through to adults. Lessons run on a 7-week termly basis.

Apply online at splashworld.ie/swimming-lessons

• 7-week term: €72 per child
• Sibling discount: 10% off for 3 or 4 children
• ProKids course: €52 for 7 weeks

Swimming lessons run on a termly basis. To apply:

• Complete the application form on our website
• We’ll contact you via email and WhatsApp about availability
• If spots are full, you’ll be added to our waiting list
• We’ll notify you as soon as a space opens up

We offer lessons for:

• Preschool (Ducklings): Age 3+: develop water confidence
• Beginners: Kiddy Kickers (4+), Turtles, Starfish
• Improvers: Goldfish, Dolphins, Silver Fins
• Advanced: Swordfish: all four strokes
• ProKids: Technique and stamina through coached sets
• Adult lessons: Beginner to improver
• Late Starters: For children aged 7+ who are new to swimming

• Togs, towel, swim cap & goggles
• Armbands are not required: instructors will use teaching aids as needed
• €1 coin for locker

Please ensure your child showers before entering the pool and lock away all belongings in the lockers provided.

Parents of children in Preschool (Ducklings) and Beginner 1 (Kiddy Kickers) must remain in the viewing area during lessons. For all other levels, please drop off and collect promptly. Please stay off the pool deck unless there is a medical reason, in which case speak to a staff member.

• Most lessons: 35 minutes
• Preschool & Adult: 30 minutes
• ProKids: 45 minutes

Enrolled children have access to our Parent Portal through the Splashworld app where you can:

• Monitor your child’s swimming progress
• View live assessments (available Week 6 of each term)
• Check course schedules and lesson details
• Read instructor feedback

Register for the Parent Portal at splashworld.ie/parent-portal-signup

Yes! Private lessons offer one-on-one attention to meet your specific goals.

• 1 person: €30 per 30-minute session
• 2 people: €40 per 30-minute session

Apply at splashworld.ie/private-lessons

Yes! Our Summer Swim Camp runs during the school holidays. It’s tailored for children aged 3–15 years and includes:

• Intensive swimming lessons (Monday to Friday, 09:45–10:30)
• Waterslides or wave time each day
• Maximum 8 children per class

Cost: €42 per week, with a 20% sibling discount for families enrolling 3 or 4 children.

Apply at splashworld.ie/summer-swim-camp

Yes! We run swim camps during school holidays including Easter and Halloween. Keep an eye on our website and social media for dates and booking information.

Email [email protected] for enquiries.

Our fully equipped gym features:

• Cardiovascular machines (treadmills, bikes, rowers, cross-trainers)
• Resistance machines
• Free weights
• Functional training equipment

14 years old is the minimum age for gym access. Teenagers aged 14–15 require parental consent.

Teens aged 14 and 15 can use the gym during designated sessions only:

• Monday–Thursday: 16:15–17:30
• Friday–Sunday: 12:00–13:15, 14:15–15:30, 16:15–17:30

To register, you must complete a teen gym form signed by parent/guardian in the presence of a gym instructor, and bring photo ID with proof of age.

Yes! Your membership includes a free fitness programme. Our instructors will:

• Chat about your fitness goals
• Show you how to use the equipment safely
• Write you a personalised workout plan

Contact [email protected] to book your session.

Yes, we run a variety of fitness classes including:

• Aqua aerobics
• Fitness studio classes (check timetable for current schedule)

Members receive 50% off aqua aerobics (morning and evening classes).

€12 for a pay-as-you-go gym session. Members have unlimited gym access included in their membership.

Yes! We welcome:

• School groups and educational visits
• Swimming clubs (private hire)
• Community groups and organisations

Complete the group booking enquiry form on our website, or email [email protected] with:

• Group name and address
• Preferred date(s) and time(s)
• Group size
• Age range of participants
• Contact details

We’ll respond to confirm availability and discuss arrangements.

Payment can be made by:

• Card (at reception or online)
• Bank transfer
• Card payment

Yes, our facility is wheelchair accessible. Our recent refurbishment has improved accessibility throughout the changing village.

We also have a pool wheelchair available for use in the water. Please speak to staff if you need any assistance.

Yes! Holders of a Family Carer’s Card receive 25% off. Please present your card at reception when booking or paying.

No. If you have a cast on your arm, wrist, or any other body part, you should not swim. This is for hygiene reasons and to protect the cast from water damage.

If you have any medical conditions, we recommend consulting your doctor before using our facilities, particularly the gym, slides, and sauna/spa areas.

People with heart conditions or back problems should not use the water slides.

Splashworld is a not-for-profit leisure facility operated by Tramore Water Centre Group CLG on behalf of the local community: a company limited by guarantee with no shareholders. All income is reinvested into running and improving the facility for our community.

Splashworld is normally open 360 days a year. We close every year from 24–27 December inclusive and on New Year’s Day.

No. Photography and video recording are prohibited throughout the facility, including the pool area and changing rooms, unless prior authorisation has been granted by management. This is a child safeguarding measure.

No. Mobile phone use is prohibited in changing areas and around the pool for child protection reasons.

Yes! Gift vouchers are available for purchase at reception or through our online shop. They make great gifts for any occasion.

Contact reception on 051 390176 as soon as possible. We hold lost property for a limited time.

Only Splashworld-approved inflatables and toys are permitted. Check with staff before using any pool toys. Seatless inflatable rings are not permitted.

Yes! Splashworld welcomes swimmers of all backgrounds. The following are permitted:

• Burkinis (full-coverage swimwear) made from approved synthetic materials
• Modest swimwear including full-length swim leggings and long-sleeve tops
• Swim hijabs made from quick-dry synthetic fabric

All swimwear must be made from synthetic, quick-dry, chlorine-resistant fabrics.

Full details of our policies including pool safety rules, membership code of conduct, privacy policy, CCTV policy, and child safeguarding statement are available at:

splashworld.ie/policies